Professional Diploma in Service Excellence
||RDI Management Learning
||HK$23,940 + Registration Fee £199
||Entry to the Diploma is available to all those
who can demonstrate they will benefit from
it. Candidates should be able to demonstrate
the ability to learn at this level through the
possession of prior qualifications or experience.
The programme is however designed to meet
the needs of supervisors/managers or team
leaders and as such demands the ability to
relate learning to the workplace. Candidates will
therefore normally be practicing supervisors/
managers or have recent relevant experience.
||The BTEC Professional Diploma in Service
Excellence is aimed at those working in all
sectors of the service industry to enable
them to respond effectively and efficiently
to the expectations of their customers in an
increasingly service-orientated 24/7 economy.
Next to the product or service itself, excellence
in customer service is the most important factor
in determining the success of organisations.